Refund & Returns Policy

We want you to be satisfied with your RedRoots order. This policy explains when returns are accepted, how to start a return, and how refunds are handled.

Return eligibility

Returns are accepted within 7 days of receiving your order, provided the product is unopened, unused and in its original packaging.

Opened food products

For hygiene and safety reasons, opened food products are not eligible for return. This does not affect your rights if a product arrives damaged or incorrect.

Damaged or incorrect items

If your order arrives damaged, faulty or is not what you ordered, please contact us promptly with your order number and supporting evidence, such as photographs. We will review the issue and arrange an appropriate resolution.

Change of mind

If you change your mind, a return may be accepted only if the product remains unopened and unused. In these cases, the original delivery charges will be deducted from the refund.

Starting a return

Before sending anything back, please contact us on WhatsApp at +92 326 4545129 so we can review your request and guide you through the process. Please do not dispatch a return without prior communication and approval from RedRoots.

Refunds

Once a returned product is received and inspected, we will notify you of the outcome. Approved refunds are then processed using an appropriate method, taking into account that orders are paid by Cash on Delivery.

Contact us

Phone or WhatsApp (primary): +92 326 4545129
Email (secondary): Sales@redroots.pk