Privacy Policy
RedRoots respects your privacy. This Privacy Policy explains what personal information we collect when you use our website or place an order, how we use it, and the choices you have.
Information we collect
- Contact details you provide at checkout, such as your name, email address and phone number.
- Delivery details, such as your shipping address and province.
- Order details, including the products you purchase and your order history.
- Basic technical information collected automatically, such as your browser and device type.
How we use your information
- To process, pack and deliver your orders.
- To communicate with you about your order and provide customer support.
- To improve our website, products and services.
- To meet our legal, tax and accounting obligations.
Payment information
We currently offer Cash on Delivery. We do not collect or store card or bank account details on this website. If online payment options are added later, this policy will be updated.
Sharing your information
We may share the information needed to fulfil your order with delivery and logistics partners, and with service providers who help us run our website and store. We do not sell your personal information.
Data retention
We keep order and account information for as long as needed to provide our services and to meet legal, tax and accounting requirements.
Your choices
You may contact us to ask about the personal information we hold about you, or to request that it be corrected or removed, subject to any legal obligations.
Contact us
Phone or WhatsApp (primary): +92 326 4545129
Email (secondary): Sales@redroots.pk